ID-software version info (release notes): changes and known issues, supported operating system etc.
Software and installation
The purpose of this section is to answer any questions you may have about downloading, installing, updating, and configuring your ID-software. Did you know that you can also give your digital signature on a mobile device with the RIA DigiDoc mobile application?
DigiDoc4 Client
Instructions on how to set mobile-ID and Smart-ID service access in the DigiDoc4 Client
With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.
When validating PDF and DDOC and CAdES signed documents signed in the DigiDoc4 client, the signed documents are transferred to the SiVa validation service. The SiVa validation service is open source and can be downloaded…
All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
Component version information for the most recent ID software version: for Windows, macOS, and Linux operating systems.
Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.
If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.
What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
What to do if issues arise with the card reader while using the ID-card?
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
Installation errors
Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.
ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!
Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.
Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.
For Windows 10 and Windows 11, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.
Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc Client can only be found at Apple App Store. NB! Free account can only…
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.
RIA DigiDoc application
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.
Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.