To be able to use e-services with an ID card in your Google Chrome browser, you need to keep both your ID software and your Google Chrome browser up to date. In addition, you must enable the “Web eID” extension in your browser.
NB! There is no Web eID extension in the web browser of mobile devices (phone, tablet, etc.). The Web eID extension is only available in computer web browsers.
If malfunctions occur – for example, you will not be able to digitally sign e-services, confirm activities, etc. – The most common reason is the inactivated “Web eID” extension.
With our step-by-step instructions, you can easily and conveniently check that your browser is ready to use your ID card!
Step 1: Enable extension in web browser
After installing the ID software, a notification about the "Web eID" extension will appear in the upper right corner of the Google Chrome web browser. To sign in e-services with an ID card, click in the "Enable extension" window and everything should work.
If the message did not appear in your browser, continue to Step 2.
Step 2: Open extensions in your browser
Depending on the browser version, these settings can be located in two different places:
- Click on the icon with three dots on the right side of Google Chrome and select "More tools → Extensions"
- Click on the icon with three dots on the right side of Google Chrome and select "Extensions → Manage Extensions"
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Step 3: Enable "Web eID" extension
A new window with extensions opens, find the extension called Web eID and make sure that it is Enabled. If it's not, enable it.
The blue indicator in the right corner refers to the activated state of the extension.
If you accidentally uninstalled the "Web eID" extension, you may manually install it in the Chrome Web Store.
NB! If there is a “Token signing” extension in the extension selection, it should be removed. Instructions for removal can be found here.
Step 4: Check whether using the ID-card is now possible in web browser
After you enable the Web eID extension (Step 3), restart your browser: everything should work!
Security software
On some occasions, some third-party software, such as antivirus, adware, etc., handicaps ID software’s work – and the use of your ID-card. Instructions for adjusting your security software settings find here.
